503-7 Cancellation and Refund Policy
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Title:
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Cancellation and Refund
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Owner:
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VP Student Accounts
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Last Update/Review:
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08/31/2023
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Policy:
Cancellation Policy
Aspen University reserves the right to cancel or postpone a class or a program if student enrollment is insufficient. However, every effort will be made to cancel the class or program well in advance of the intended start date allowing students to reschedule or make other arrangements.
In circumstances where the University cancels a course, the University will reverse any associated charges and make a full refund of any payments if the student does not wish to continue.
Students may cancel their enrollment with Aspen University, without penalty or obligation, and obtain a refund of charges paid through the first seven (7) calendar days from the start of the program, or the start of the seventh day after enrollment, whichever is later.
If student cancels, any payments received shall be returned within 30 calendar days following the receipt of your written notice to withdraw the program.
Refund Policy
Students who withdraw from a course prior to the course start date or during the first week of the course will receive a 100% tuition and fee refund for the course. Students who withdraw from a course during weeks two through five of the course will receive a pro rata tuition and fee refund for the course. Students who withdraw from a course after week five will not receive a tuition/fee refund for the course.
Students will be provided a pro rata refund of tuition charges up to (but not including) the end of the course/session for students who withdraw due to physical incapacity. Students who must withdraw due to physical incapacity but who complete the session (including by earning a failing grade) are ineligible for a refund. The student, or the student's representative, is required to submit reasonable documentation substantiating the student's physical incapacity.
The pro rata refund percentage is calculated by dividing the number of weeks remaining in the course after the student’s date of determination by the total number of weeks in the course.
Fee Refunds
All refundable instruction-related fees are refundable on a pro rata basis in accordance with these guidelines.
Purpose: The purpose of this policy is to provide clarification of when a refund will be applied to a student’s account.
Scope: This policy applies to all student who have had charges applied to their student account.
Document and Form(s): Not applicable